How to set policies and guest emails

Policies

1. Booking rules — cancellation, deposit kind, online mode, substitutions.
2. Pricing — tax, delivery fee.
3. Changes that matter get an entry in recent policy history.
4. Ask can fill these pages if OutfitterAI is on. You still tap Save.

Guest emails

1. Settings → Guest communication → Emails.
2. Pick the stage (confirmation or pending review).
3. Edit subject and blocks; keep Reply-To as the outfitter.
4. Liability waivers are the other card on that hub (Settings → Guest communication → Waivers). Custom waivers must be on in Advanced.

The money block lists the Online booking fee when you pass it to the guest — same words as checkout. Trip total and balance stay the rental quote.

Staff always get CC’d on guest mail so the shop sees what left the building.