How to review an email hold
Settings → Advanced → Email holds must be on, and OutfitterHQ must have enabled the outfit. Otherwise there is no mailbox.
Steps
- Give guests the address shown under Email holds (Advanced) or Guest communication.
- When the mail is complete, a Pending booking appears. Bookings in the nav counts it like an online review.
- Open the booking. Approve or decline the same way you review an online request.
- Approve schedules deliveries. Decline releases the boats.
- If the guest wrote back with missing dates or a lake, the same inbox updates the request. You do not type that into Ask.
Ask at the desk still does not create the booking. You approve the hold.