Email holds

Off until OutfitterHQ turns the shop on and you flip Settings → Advanced → Email holds. Flag-off shops never see the address.

Guests write the shop mailbox. The hold lands as Pending, same as an online booking waiting on review. You still approve.

What you get

One address: book+your-slug@inbound.outfitterhq.ca (shown on Advanced and Guest communication when the module is on).
A complete request becomes a Pending trip. Boats are held. Deliveries wait until you approve.
A thin request gets a reply asking only for the missing dates, lake, or party size. The guest can write back to the same address.
The guest gets the pending-review email. Reply-To on that thread is the inbound mailbox so the conversation stays in one place.

Ask at the desk does not book from chat. This is a background inbox, not a new Ask verb.

The hold uses the same review queue as online booking. Approve or decline there. Nothing is charged from email.

If Ask is paused for the shop (spend cap), the mail stays unparsed and admins get a short note. Nothing is invented onto the board.

No phone or SMS in this version.
Incomplete mail will not guess a lake or a date.
Guest mail is a request, not instructions to the desk. Odd lines in the body are ignored.
Auto-confirm is off for email. Always Pending.
Staff Ask still cannot create a booking.